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AiShorex

Cancellation & Refund Policy

Last updated

This policy explains when you can cancel with AiShorex (operated by Rajan Nagpal & Sons HUF) and what is refunded. It is part of our Terms of service. To cancel or ask for a refund, use your order page or email support@aishorex.com.

Free trials

  • A free trial lasts 7 days unless the service says otherwise. You pay nothing to start it.
  • You can cancel at any time during the trial and you are not charged. The work delivered during the trial stays with us unless you pay for the order.
  • If you decide to continue, you pay the order price and the order carries on as a normal order.

Orders (packages, custom offers and quotes)

  • Before work starts: cancel at any time for a full refund.
  • After work has started: you can ask to cancel. We refund the part of the price for work not yet done, taking into account the work already delivered.
  • Hourly work: you pay only for the hours actually worked. Hours paid for but not worked are refunded.
  • After an order is complete: payments are not refundable, unless the law says otherwise. An order is complete when you approve the delivery, or automatically 3 days after a delivery if you neither approve it nor ask for a revision.
  • If we can't deliver: if we cannot deliver what we agreed, we refund the part we could not deliver, or the full price if nothing was delivered.

Revisions first

If something in a delivery isn't right, ask for a revision from the order page before asking for a refund. Each package says how many revisions are included.

Support plans

  • Plans don't renew automatically: before each period we send an invoice, and nothing is charged unless you pay it.
  • You can cancel at any time. Your cover continues until the end of the period you've paid for. Periods already paid are not refunded.
  • If a renewal invoice isn't paid, cover continues for a 7-day grace period and then the plan ends.

How refunds are paid

  • Refunds go back to the original payment method through the provider you paid with (PayPal or Stripe), in the currency you paid in.
  • We start an approved refund within 5 working days. PayPal and Stripe usually show it within a few days; to a card it can take up to 30 days, depending on your bank.
  • Fees charged by your bank or card for currency conversion are set by them and may not be returned.

How to cancel or ask for a refund

  1. Open the order (or your support plan) in your dashboard and send us a message, or email support@aishorex.com.
  2. Include the order number and the reason.
  3. We reply within one working day and confirm the amount to be refunded.

Please contact us before opening a dispute or chargeback with PayPal, Stripe or your bank; we can usually resolve it faster directly.

Your rights under Indian law

This policy follows Indian law, including the Consumer Protection Act, 2019, and does not take away any rights you have under it. It is governed by the laws of India, as set out in our Terms of service.

Contact

AiShorex
Email: support@aishorex.com
Website: https://aishorex.com